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Satellite Telecom Company
“This one-time intervention not only addressed immediate challenges but strategically positioned our team for scalable operations over the next 12 to 24 months.”
introduction
In the dynamic landscape of the telecom industry, a rapidly expanding company faced a critical challenge – ensuring the accuracy of its billing data validation process.
Unsustainability
As growth surged, the existing solutions became unsustainable, leading to weeks-long processes that compromised task prioritization and accuracy.
Our Expertise
Seeking expertise, the team reached out for assistance in data validation, system architecture mapping, and scalable solutions.
Initial Process
Upon joining forces, our focus was on unraveling the intricacies of the company's data and business requirements. The existing process, involving three systems at different network stages, proved intricate in reconciling for accurate billing.
Challenge & Impacts
The initial process fell short, ensuring accuracy only at an aggregate level while overlooking individual transaction discrepancies. Beyond the accuracy limitation, the time-consuming nature of the process significantly impacted overall team productivity.
Our
Approach
To address these challenges, we took an assertive two-pronged approach and within weeks, we reduced the validation process from weeks to hours.
Billing Validation
Firstly, we took over the billing validation process, gaining a profound understanding and freeing up the team.
Competitive Edge
Secondly, we developed a first-stage solution focusing on the comparison issue, automating aggregate comparisons, and identifying transactional discrepancies.
Refinement
Data Automation
With a sustainable solution in place, we focused on system-driven, transaction-level validation. We automated data aggregation and cleansing from System 1, established direct feeds from Systems 2 and 3, and automated transactional data matching.
Success
The three-way system match posed challenges due to differing stages and timestamps across systems, along with no exact matches for transaction identifiers. Employing a fuzzy logic approach, we successfully cut the validation time to one hour, even with increased transactions.
Future Oriented
Within three months, we handed the refined process back to the teams, transitioning to a supportive role. Our one-time intervention not only addressed immediate challenges but strategically positioned the team for scalable operations over the next 12 to 24 months.
Payment
Our services are invoiced monthly or as specified in your contract.
At the time of the invoice you have the opportunity to dispute and ask for clarification.